Our business model, your journey, and how payments work

VoxaFox is a Software-as-a-Service (SaaS) platform operated by NNP Solutions, a software and IT services company based in Karachi, Pakistan. We build AI agents that businesses use to handle their customer conversations: an AI chatbot for their website, AI voice agents that take calls, and an AI recruitment product that screens CVs and runs interviews.

Our revenue comes from one thing: recurring subscription fees for software access. A customer picks a plan, pays for a billing period, and uses the software during that period. There are no physical goods, no shipping, no commission, and no marketplace. We are the service provider, and the customer pays us directly for the software they use.

Everything is delivered digitally over the internet. A customer signs up, configures their AI agent in our dashboard, and connects it to their own website. Nothing is ever posted or couriered.

The platform runs on our own servers. Each customer organisation is isolated at the database level, so one business can never see another business's conversations, documents, or contacts.

Customers upload their own documents (PDF, DOCX, text) to train their agent. We turn those into a searchable knowledge base so the AI answers from the customer's real content instead of guessing. The customer remains the owner of everything they upload and can delete it at any time.

The AI models themselves run on the customer's own AI provider account, an arrangement usually called Bring Your Own Key. So our subscription fee is a platform charge only: AI usage is billed to the customer directly by their AI provider at that provider's rates. We state this on the pricing page before anyone sees a price, because a surprise AI bill is the fastest way to lose a customer's trust.

Support runs by email and phone during business hours from our Karachi office. Billing questions, activation problems, and refund requests are handled by the same team.

Every step a customer goes through, from first visit to renewal. Steps 1 to 4 are free and need no card.

1. 1

   Browse and compare

   A visitor reads about the products and opens the pricing page, where every plan lists its price, message allowance, knowledge-base limit, and features. Prices are shown in PKR by default.

2. 2

   Create a free account

   They sign up with an email address and password. No card is requested. An organisation workspace and a starter chatbot are created automatically on the Free plan.

3. 3

   Set up the AI agent

   In the dashboard they name the agent, write its instructions, connect their own AI provider key, and upload the documents it should answer from.

4. 4

   Test before paying

   They test the agent in our Live Test area, see its answers and which documents it drew on, and adjust until they are satisfied. This is where most customers decide whether the product is worth paying for.

5. 5

   Choose a plan and check out

   When they need more than the Free plan allows, they open Billing in the dashboard, pick a plan, review the price and what it includes, and continue to payment.

6. 6

   Pay securely

   They are taken to the payment provider's secure page and choose how to pay: debit or credit card, JazzCash, or EasyPaisa. That step is described in full under Payments and checkout.

7. 7

   Subscription activates

   Once the payment provider confirms the payment to our server, the plan activates automatically. The new limits apply immediately, and the active plan and its renewal date appear in Billing.

8. 8

   Go live

   They publish the agent: paste the widget snippet into their website, share the hosted chat or call link, or call our API from their own application.

9. 9

   Use, monitor, get support

   They follow conversations, bookings, and usage in the dashboard. If anything goes wrong, they contact support by email or phone.

10. 10

    Renew, change, or cancel

    At the end of the billing period the customer can renew, move to a different plan, or cancel. Cancelling stops future charges and the plan stays usable until the paid period ends. The terms are in our Cancellation & Refund Policy.

We use an online payment gateway for exactly one purpose: collecting subscription fees from our own customers for their own VoxaFox software access. We do not sell physical goods, we do not collect payments on anyone else's behalf, and we do not run a marketplace or handle third-party funds.

Each payment is started by the customer for that billing period. We do not keep cards on file to charge later without the customer initiating the payment.

All prices are displayed in Pakistani Rupees (PKR) by default, both on the public pricing page and inside the dashboard, and PKR is the currency customers are charged in.

International customers can switch the display to USD with the currency selector shown next to the prices. The converter uses a live exchange rate, and the rate in use is printed beside it, so the conversion is never a mystery.

The price, what the plan includes, its limits, and the billing period are all shown before the customer reaches the payment step. There are no setup fees and no charges that appear only at checkout. The one cost that is not ours is AI provider usage, billed to the customer by their own AI provider, and we say so on the pricing page.

See all plans and current prices →

Delivery is instant and electronic, and there is nothing to ship. The moment payment is confirmed, the plan is active on the customer's account and the higher limits apply. Full details are in our Delivery Policy.

If a payment is taken but the subscription does not activate, or a customer is charged twice, we investigate and refund any verified duplicate or erroneous charge in full to the original payment method. Cancellation and refund terms are set out in our Cancellation & Refund Policy.

Customers can reach us about account access, activation, payment status, billing, renewals, technical problems, or refunds using the details below.