Frequently asked questions

Call +92 336 0868046 during our operating hours, Monday to Friday, 11:00 am to 9:00 pm (PKT), or email [email protected] at any time. Email is usually answered within one business day. Our office is at Cecsers Tower, Office 606, Plot 10, Shahrah-e-Faisal, Karachi, Pakistan.

Monday to Friday, 11:00 am to 9:00 pm (PKT). Messages sent outside those hours are answered on the next working day.

VoxaFox is a digital service, so there is nothing to ship. Once your payment is confirmed the plan is activated on your account automatically and you can use it straight away from your dashboard. Where a payment needs manual verification, activation follows shortly after it is validated. See the Delivery and Shipping Policy for the full terms.

There is no physical product to return, because every VoxaFox plan is a digital subscription delivered to your account. What takes the place of a return is cancellation: you can cancel at any time from your dashboard, which stops all future billing. Refunds for an amount already charged are covered by our Cancellation and Refund Policy.

Cancel from Billing in your dashboard at any time; it stops future charges and you keep access until the cycle you have paid for ends. Fees for a cycle already under way are generally non-refundable, though we do grant refunds at our discretion and always where consumer-protection law requires it. To request one, email [email protected] from your account address with your organization name and the transaction reference.

Yes. Payments are processed by our licensed payment partners on their own secure pages. Your full card details are never sent to, held by, or visible to VoxaFox.

VoxaFox is a service operated by NNP Solutions, Cecsers Tower, Office 606, Plot 10, Shahrah-e-Faisal, Karachi, Pakistan. NNP Solutions is the merchant of record on your statement and the billing contact for every plan.

Yes. There are no lock-in contracts. You can upgrade, downgrade, or cancel from your dashboard whenever you like.

Yes. We offer a permanent Free plan so you can test the product with no card required, and you can upgrade the moment you need more.

Your agents understand and respond across many languages, so you can serve customers wherever they are, in the language they use.

We accept major debit and credit cards, JazzCash and Easypaisa, and bank transfer. Custom plans can be invoiced.

Not for chatbots. The AI is included in the plan, so there is no AI account to open and no separate model bill: you are limited only by your plan's message allowance. AI Voice Calling is the exception and does run on your own provider key, which you connect in the dashboard.

Everything your chatbots need: the AI replies themselves, the knowledge base and retrieval, appointment booking, conversation history, the dashboard, the embeddable widget, and the API. Paid plans also answer on a stronger assistant and carry a larger message allowance. AI Voice Calling is billed separately and runs on your own provider key.

Both sides of the conversation count. The visitor's question is one message and your agent's reply is another, so a single exchange uses two. Whatever allowance your plan shows, it answers about half that many questions. Your dashboard shows the running total against the allowance, so there is nothing hidden about where you stand.

Your agent keeps working and you will be notified as you approach your limit. You can upgrade in one click, with no surprise cut-offs.

Yes. Each organization's data is strictly separated at the database layer, so one organization can never access another's information.

Yes. We offer special pricing for clinics, non-profits, and educational institutions. Reach out and we will set you up.

Voice is an add-on with a flat platform fee that unlocks it for 30 days, irrespective of minutes. The fee is shown in the Voice Access card on the pricing page, in PKR by default, and you can switch the currency to USD there. There is no per-minute charge and no minute bundle to run down. Renewing the fee extends access by another 30 days. Voice runs on your own AI provider keys (BYOK), so that model usage is billed to you by your provider.